Frequently Asked Questions (FAQ)

1. About the Product

Q: What is Reluxe Hooded Neck Pillow?
A: Reluxe Hooded Neck Pillow is a premium travel and rest pillow designed to support your neck comfortably while providing privacy with its built-in hood. It is ideal for travelling, driving, office naps, and long journeys.

Q: Who is this product suitable for?
A: It is suitable for travellers, drivers, office workers, and anyone aged 23–40 (and beyond) who values comfort, rest, and a premium lifestyle.

Q: What makes Reluxe different from other neck pillows?
A: Reluxe focuses on premium materials, ergonomic support, a stylish hooded design, and comfort for long-duration use.

2. Material & Care

Q: What material is the pillow made of?
A: Reluxe Hooded Neck Pillow is made from soft, breathable fabric with high-quality filling designed to maintain shape and comfort.

Q: Is the pillow washable?
A: Yes. The pillow cover can be hand-washed or gently machine-washed. We recommend air-drying to maintain quality.

Q: Is it suitable for sensitive skin?
A: Yes, the fabric is skin-friendly and designed for prolonged contact.

3. Orders & Payment

Q: How do I place an order?
A: Simply select the product on our website, add it to cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept online banking, debit cards, credit cards, and selected e-wallets (subject to availability).

Q: Will I receive an order confirmation?
A: Yes. Once payment is successful, you will receive an order confirmation via email or WhatsApp.

4. Shipping & Delivery

Q: Do you ship within Malaysia?
A: Yes, we deliver nationwide across Malaysia.

Q: How long does delivery take?
A: Delivery usually takes 2–5 working days, depending on your location.

Q: Will I receive a tracking number?
A: Yes, a tracking number will be provided once your order has been shipped.

5. Returns & Refunds

Q: Can I return or exchange my order?
A: Yes, returns or exchanges are accepted within a specified period if the product is unused and in original condition.

Q: What if I receive a defective item?
A: Please contact us immediately with photos or videos of the issue, and we will assist you with a replacement or refund.

6. Warranty & Support

Q: Does the product come with a warranty?
A: Yes, we offer a limited warranty covering manufacturing defects.

Q: How can I contact customer support?
A: You can reach us via WhatsApp, email, or our social media channels listed on the website.

7. General Questions

Q: Is this product suitable as a gift?
A: Absolutely. Reluxe Hooded Neck Pillow is a practical and premium gift choice.

Q: Will the product look exactly like the photos?
A: We strive to ensure product photos accurately represent the item. Minor differences may occur due to lighting or screen settings.

If you have further questions, feel free to contact us. We’re always happy to help.